Key Training & Personnel

Certificate I in Retail Services - SIR10107

This is an entry level qualificiation. The qualification provides the foundation skills and knowledge for an individual to be competent in routine tasks in various retail settings. Individuals may work in a team but always under direct supervision.

SIR10107 - CERTIFICATE I IN RETAIL A total of 5 units are required for this qualification (no electives)
Core Units
SIRXCLM001A	Organise and maintain work areas
SIRXCOM001A	Communicate in the workplace
SIRXICT001A	Operate retail technology
SIRXIND001A	Work effectively in a retail environment
SIRXOHS001A	Apply safe working practices

Certificate II in Retail - SIR20207

This qualification is for individuals who work in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets and require basic retail operational knowledge and limited practical skills in a defined context.

SIR20207 - CERTIFICATE II IN RETAIL A total of 14 units are required for this qualification
Core Units
SIRXCCS001A	Apply point-of-sale handling procedures
SIRXCCS002A	Interact with customers
SIRXCLM001A	Organise and maintain work areas
SIRXCOM001A	Communicate in the workplace
SIRXICT001A	Operate retail technology
SIRXINV001A	Perform stock control procedures
SIRXOHS001A	Apply safe working practices
SIRXRSK001A	Minimise theft
Elective Units
SIRXSLS001A	Sell products and services
SIRXSLS002A	Advise on products and services
SIRXMER001A	Merchandise products
SIRXMER005A	Create a display
SIRXFIN001A	Balance point-of-sale terminal
SIRRPOS001A	Process postal outlet transactions
OR - Electives – General Food Selling
SIRRFSA001A	Apply retail food safety practices
SIRRMER001A	Merchandise food products
SIRRMER003A	Prepare and display fast food items
SIRRMER004A	Prepare and display bakery products
SIRRRPK001A	Advise on food products and services
SIRRRPK003A	Advise on fast food products
SIRRRPK004A	Advise on bakery products
Electives – General
SIRXFIN001A	Balance point-of-sale terminal
SIRXFIN002A	Perform retail finance duties
SIRRFSA001A	Apply retail food safety practices
SIRXINV002A	Maintain and order stock
SIRXMER001A	Merchandise products
SIRXMER005A	Create a display
THHGHS01B	Follow workplace hygiene procedures
BSBSLS301A	Develop product knowledge
SIRXSLS001A	Sell products and services
SIRXSLS002A	Advise on products and services

Certificate III in Retail - SIR30207

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgment. Work would be undertaken in various retail settings, such as specialty stores, supermarkets, department store and retail fast food outlets.

SIR30207 - CERTIFICATE III IN RETAIL A total of 10 units are required for this qualification. This includes 3 core units and 7 elective units Entry Requirement: Those wishing to gain entry for this qualification must be competent at Certificate II or have sufficient relevant retail employment experience to equate to requirements under Cert II Retail.
Core Units
SIRXOHS002A	Maintain store safety
SIRXRSK002A	Maintain store security
Core Elective Units - Only one of the following two
SIRXCCS003A	Coordinate interaction with customers
SIRXSLS004A	Build relationships with customers
Elective Units
SIRXADM002A	Coordinate retail office
SIRXCCS003A	Coordinate interaction with customers
SIRXICT003A	Operate retail information technology systems
SIRXFIN001A	Balance point-of-sale terminal
SIRXFIN003A	Produce financial reports
SIRRFSA002A	Monitor food safety program
BSBFRA301A	Work within a franchise
SIRXINV002A	Maintain and order stock
SIRXMGT001A	Coordinate work teams
SIRXMGT002A	Maintain employee relations
SIRXMPR001A	Profile a retail market
SIRXMER002A	Coordinate merchandise presentation
SIRXMER005A	Create a display
SIRXQUA001A	Develop innovative ideas at work
Electives – Product Knowledge
SIRRRPK006A	Recommend liquor products
SIRRRPK007A	Recommend and fit clothing or footwear products and services
SIRRRPK008A	Recommend jewellery products and services
SIRRRPK009A	Recommend toddler and baby products
SIRRRPK010A	Recommend home and home improvement products and services
SIRRRPK011A	Recommend books or newsagency services
SIRRRPK012A	Recommend business and leisure products and services
SIRRRPK013A	Hire and sell video and DVD products and services
SIRRRPK014A	Recommend specialised products and services

Certificate IV in Retail Management - SIR40207

This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department with a larger wholesale business.

SIR40207 - CERTIFICATE IV IN RETAIL MANAGEMENT A total of 10 units are required for this qualification Entry Requirement: Those wishing to gain entry into the Certificate IV in Retail Management will need to be recognised competent in selected units from Certificate II and III Retail or have sufficient retail employment experience to equate to the select units.
Core Units
SIRXMER004A	Manage merchandise and store presentation
SIRXMGT003A	Lead and manage people
SIRXOHS003A	Provide a safe working environment
Elective Units
SIRXCLM002A	Manage store facilities
BSBCMN402A	Develop work priorities
BSBCMN410A	Coordinate the implementation of customer service strategies
SIRXFIN004A	Manage financial resources
BSBFLM409B	Implement continuous improvement
SIRXGLC001A	Monitor compliance with legal and legislative requirements impacting business operations
SIRXHRM001A	Administer human resources policy
SIRXHRM002A	Recruit and select personnel
SIRXINV003A	Plan inventory levels
SIRXINV004A	Buy merchandise
SIRXINV005A	Control inventory
SIRXMER003A	Monitor in-store visual merchandising display
SIRXMER006A	Present products
BSBMKG404A	Forecast market and business need environment
SIRXQUA002A	Lead a team to foster innovation
SIRXQUA003A	Create an innovative work environment
SIRXQUA004A	Set up systems that support innovation
SIRRFSA001A	Apply retail food safety practices
SIRRFSA002A	Monitor food safety program
SIRXRSK004A	Control store security
BSBSBM401A	Establish business and legal requirements
SIRXSLS005A	Manage sales and service delivery
BSBFLM505B	Manage operational plan

Government Funded Retail Courses