By the completion of the course participants will be able to:

· Identify the skills and attributes required for successful selling

· Demonstrate negotiation and selling skills that reflect a customer service approach

· Identify ways of hearing buying signals and closing a sale

· Develop and apply effective marketing strategies relating to individuals

· Present features and benefits

· Demonstrate negotiation and selling skills that reflect a customer service approach

By the completion of the course participants will be able to:

· Develop and apply effective marketing strategies relating to individuals

· Present features and benefits

· Apply effective listening, questioning and responding skills - developing rapport

· Demonstrate negotiation and selling skills that reflect a customer service approach

· Identify ways of hearing buying signals and closing a sale

By the completion of the course participants will be able to:

· Explain and demonstrate appropriate people handling skills when managing challenging situations

· Apply effective listening, questioning and responding skills - developing rapport.

By the completion of the course participants will be able to:

· Discuss the importance of customer service

· Apply interpersonal communication skills

· Explain and demonstrate appropriate people handling skills when managing challenging situations

· Identify the skills and attributes required for successful selling

· Demonstrate negotiation and selling skills that reflect a customer service approach

· Identify ways of hearing buying signals and closing a sale.

By the completion of the course participants will be able to:

· Identify skills required for effective leadership

· Develop skills to motivate a team

· Lead a team successfully

· Develop co-operative skills to build a more productive team

· Manage difficult situations

· Identify potential problems before they become a crisis

· Delegate successfully

· Build and develop team spirit

By the completion of the course participants will be able to:

· Create a positive outcome for all parties

· Develop assertiveness skills

· Overcome the 'No' response

· Create skills to disarm the opposition

· Work on co-operative outcomes with the opposition

By the completion of the course participants will be able to:

· Understand and identify conflict

· Develop active listening skills

· Understand other parties point of view

· Identify problems and analyse alternative solutions

· Improve communication skills to ascertain ones needs and concerns.